# Provedm Support

> Official support information for Provedm for iPhone, which requires iOS 18 or later.

For help or to report a problem, email [provedm.support@gmail.com](mailto:provedm.support@gmail.com). Include the iPhone model, iOS version (Settings > General > About), and what you expected to happen.

## Calendar accounts

### How do I see my Google or Outlook calendar in Provedm?

Provedm reads Apple Calendar. In iPhone Settings, open **Apps > Calendar > Calendar Accounts > Add Account**, choose Google or Microsoft Exchange / Outlook.com, sign in, and enable Calendars. Then open Provedm's Settings and make sure those calendars are enabled.

## Widgets

### How do I add the widgets?

For the Home Screen, touch and hold an empty spot, tap **+**, search for Provedm, and choose **Today at a Glance**. For the Lock Screen, touch and hold the Lock Screen, tap **Customize**, then add **Today**, **Inbox**, or **Next Reminder**. Add the **New Note** control in Control Center or on the Lock Screen. The Welcome Guide in Provedm's Settings also walks through setup.

### The home widget changed page on its own.

This is intended. Today at a Glance displays the calendar page containing the next event that has not ended, moves on when that event finishes, and remains on the last page at the end of the day. A page selected manually is held briefly before the widget follows the day again.

### A widget says “Tap to allow Calendar” or “Tap to allow Reminders”.

Widgets cannot request permission themselves. Tap the widget to open Provedm and grant the access there. After access is granted, the widget fills in within a few minutes.

### My widgets are out of date.

iOS decides how often widgets refresh. Provedm requests an update every few minutes and when something changes in the app. Open Provedm once, check that **Background App Refresh** is on in **Settings > General > Background App Refresh > Provedm**, and note that Low Power Mode can delay updates.

## Permissions and missing data

### Why does Provedm ask for Calendar and Reminders access?

The app uses these permissions to show events and reminders. They are optional and requested separately only when a related app feature or widget is used. The data is read on the iPhone and does not leave it. If access was denied, enable it in **Settings > Provedm**.

### The Agenda or Reminders tab says “Connect Apple Calendar” or “Connect Apple Reminders”.

Access is disabled. Select **Allow Access** or **Open Settings**, then enable it. Notes work without either permission.

### The Agenda is missing events.

Provedm shows the next seven days and does not show events that have ended. In Provedm's Settings, check that the calendar is enabled. Apple does not share the Calendar app's own selection with other apps, so choose calendars in Provedm once.

## Reminders and notes

### What happens when I complete a repeating reminder?

Only the current occurrence is completed and the series continues. To delete the whole series, swipe left and choose **Series**.

### Where are my notes stored? Can I move them to a new iPhone?

Notes are stored only on the iPhone in Provedm and are not synced. They can be included in an iPhone backup, so restoring that backup to a new iPhone brings them along.

### How do I delete my on-device data?

Delete a note by swiping it left in the Notes tab. Deleting the app removes notes and preferences. Events and reminders belong to Apple Calendar and Apple Reminders, so delete those in the Apple apps.

## Accounts

### How do I delete my account?

In Provedm, open **Settings > Account > Delete Account**. The account, linked logins, and sessions are immediately removed from the live database; copies in database backups are gone within 35 days (see the Privacy Policy). Provedm works without an account, and notes, events, and reminders never leave the iPhone.

### I can't sign in, or I see two accounts.

Sign in with the same Apple or Google login used previously. To use both logins for one account, sign in with one, then open **Settings > Account > Sign-in methods** and link the other. A login used by another Provedm account cannot be linked; delete that account first if it is no longer needed. For help, email provedm.support@gmail.com.

## Canonical page

https://provedm.com/support.html